HELP CENTER

ebaji Frequently Asked Questions

Everything Bangladeshi players need to know about ebaji — registration, bKash and Nagad deposits, withdrawals, cricket and slot gameplay, welcome bonuses, and how to play safely.

This page is ebaji's comprehensive help resource for players in Bangladesh. Whether you are setting up your first account, trying to understand how bKash deposits work, or looking for clarity on bonus wagering requirements, every answer here is written in plain English with local context. If you cannot find what you need below, contact our support team at [email protected] — available 24/7.

Account & Registration

  • Creating an ebaji account takes under two minutes. Go to the ebaji Login page, select the registration option, and enter your mobile number, a secure password, and your date of birth. You must be at least 21 years old to register. After submitting your details, a verification code is sent to your mobile number to activate the account. Once confirmed, your account is live and ready for your first deposit via bKash, Nagad, or Rocket.

  • ebaji requires KYC identity verification before processing your first withdrawal. You will need a clear photo or scan of a valid government-issued ID — your Bangladesh National Identity Card (NID) is the preferred document. A valid passport is also accepted. The name and date of birth on your ID must match your registered account details exactly. KYC reviews are typically completed within 24 hours on business days. Accounts where verification shows the holder is under 21 are closed immediately.

  • To reset your ebaji password, go to the login page and tap the Forgot Password option. Enter your registered mobile number and you will receive a one-time SMS reset code. Enter the code, set a new password, and log in as normal. If you no longer have access to your registered mobile number, email [email protected] with your full name and account details — identity verification will be required before any password change is applied.

  • No — ebaji allows strictly one account per player. Duplicate accounts are identified during the KYC process and any bonuses claimed across multiple accounts will be cancelled. If you accidentally opened a second account, contact support immediately to have it closed before your documents are reviewed. Players confirmed to be operating multiple accounts may have all related accounts suspended and balances held pending a full review.

  • To permanently close your ebaji account, send a written closure request from your registered email or mobile number to [email protected]. Any remaining balance will be returned to your registered payment method after identity is confirmed. Permanent closure is irreversible. If you are closing your account because gambling has become a concern, we strongly encourage you to review the self-exclusion options on our Responsible Gaming page before submitting a closure request.

Deposits & Withdrawals

  • To deposit via bKash on ebaji, log in, go to the Deposit section, and select bKash. You will see the ebaji bKash merchant number and a unique reference code for your transaction. Open your bKash app, send the payment to that number, and include the reference code in the transaction note field. Submit the deposit form with your bKash transaction ID. Deposits are verified and credited to your ebaji wallet within 5 to 15 minutes under normal operating conditions.

  • Nagad deposits on ebaji are usually credited within 5 to 15 minutes after the Nagad transaction is confirmed. The process mirrors bKash — select Nagad in the Deposit section, send the payment to the ebaji Nagad number shown, include the reference code in the note, then submit the deposit form with your Nagad transaction ID. If your deposit has not arrived after 30 minutes, contact support with your Nagad transaction reference for a manual check.

  • The minimum deposit on ebaji is ৳200 BDT. This threshold applies across all accepted payment methods including bKash, Nagad, Rocket, and Upay. ebaji does not impose a maximum deposit cap, though your mobile banking provider may apply its own daily transaction limits. If you are depositing for the first time and intend to claim a welcome bonus, check the current promotion page for any minimum deposit requirement attached to that specific offer.

  • The minimum withdrawal amount on ebaji is ৳500 BDT. Withdrawals are sent back to the same payment method used for your deposit — for example, a bKash deposit means your withdrawal goes to your registered bKash number. KYC must be completed before your first withdrawal is approved. Most withdrawals are processed within 1 to 4 hours during business hours; requests submitted outside business hours may take up to 24 hours to clear.

  • ebaji charges no processing fees on deposits or withdrawals — the full amount you deposit reaches your wallet, and the full amount you request to withdraw is sent to your account. Your mobile banking provider (bKash, Nagad, Rocket, etc.) may apply their own standard transfer fees, which are outside ebaji's control. Always check your provider's current fee schedule if you are uncertain about any charges on the transfer side.

Games & Gameplay

  • Yes — BPL and IPL cricket betting are among the most popular features on ebaji for Bangladeshi players. You can place pre-match bets on match winner, toss winner, top batsman, top bowler, and total runs over/under markets. Live in-play betting is available throughout the match, covering next-over runs, method of next dismissal, and live run-rate markets. ebaji also covers the T20 World Cup, ICC tournaments, and all bilateral series featuring the Bangladesh Tigers.

  • All slot and live casino games on ebaji use RNG-certified software from established providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe. RNG certification means every outcome is statistically random and cannot be manipulated by the platform or the player. Live casino games use real dealers streamed in real time; results are determined by actual physical events such as card draws and roulette spins. The RTP percentage for each game is published in the game's information panel.

  • Yes — ebaji runs entirely in your mobile browser with no app download required. The platform is optimised for Android and iOS devices and works smoothly on a standard 4G or Wi-Fi connection. All games including slots, live casino tables, and cricket betting markets load and play without requiring any installation. The site is designed around Bangladesh's most popular Android handsets and works equally well on iPhones running iOS 14 and above.

  • ebaji offers a wide range of cricket betting markets for both pre-match and live in-play wagering. Available bet types include match winner, toss winner, top batsman, top bowler, total runs over/under, method of first dismissal, player performance specials, and series winner for multi-match tournaments. During live play, in-play markets open up covering next-over runs, next wicket method, and live run-rate betting. Markets are available for BPL, IPL, T20 World Cup, ICC events, and bilateral series involving Bangladesh.

Bonuses & Promotions

  • ebaji offers a welcome bonus to newly registered players on their first deposit. The exact offer amount, percentage match, and minimum deposit threshold are shown on the ebaji Casino and ebaji Login pages at the time of registration — promotion details are updated periodically so always check the live offer before depositing. The welcome bonus is subject to wagering requirements before any winnings derived from it can be withdrawn, and KYC must be completed before bonus-derived winnings are eligible for withdrawal.

  • A wagering requirement (also called rollover) is the number of times you must bet the bonus amount before the resulting winnings become withdrawable as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means placing a total of ৳20,000 in qualifying bets before withdrawal is unlocked. On ebaji, your progress toward meeting the wagering requirement is tracked in your account dashboard. Slots typically contribute 100% toward the requirement; certain live casino games may contribute at a lower rate — always check the specific T&C for each promotion.

  • Yes — free spins awarded through any ebaji promotion or welcome bonus have an expiry period. The standard validity window is 7 days from the date of issue, but the exact timeframe is stated in the individual promotion's terms. Unused free spins are automatically removed from your account once the expiry period passes. Winnings generated from free spins are credited as bonus funds and are subject to the applicable wagering requirements before they can be cashed out.

  • No — bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement is completed. If you request a withdrawal before finishing the rollover, the bonus and all associated bonus-derived winnings are forfeited, and only your real-money balance is processed. Your deposited real-money balance is always withdrawable regardless of active bonus status, subject to standard KYC and minimum withdrawal requirements.

Safety & Responsible Gaming

  • ebaji uses SSL encryption across all pages and transactions to protect your personal and payment data in transit. Passwords are stored using industry-standard hashing and are never held in plain text. KYC documents are handled securely and are not shared with third parties outside our compliance obligations. Two-factor authentication via SMS is available and strongly recommended for all accounts. If you notice any suspicious activity, contact support immediately at [email protected].

  • The minimum age to play on ebaji is 21 years old. This applies to all platform activities including registration, depositing, betting, and withdrawing. Age is verified during KYC using a government-issued ID such as a Bangladesh NID or passport. Accounts found to belong to players under 21 are immediately suspended and any deposited funds returned. ebaji enforces its 21+ policy strictly and monitors actively for underage access attempts.

  • Responsible gaming tools on ebaji — including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion — are all accessible from your account settings once logged in. Reducing a deposit limit takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period before the change applies. Self-exclusion (temporary or permanent) is available from account settings, or you can request it by emailing [email protected]. Full details on all tools are on the Responsible Gaming page.

  • If gambling is affecting your finances, relationships, or wellbeing, act early — it is always easier to address the issue sooner rather than later. ebaji offers immediate self-exclusion directly from your account settings with no delay and no explanation required. You can also email [email protected] to request account suspension or to discuss your options confidentially. For a full overview of the tools and resources ebaji provides to support safer play, visit the Responsible Gaming page.

Still Have Questions?

Our support team is available around the clock. You can also explore our Responsible Gaming page to learn about deposit limits, time-out tools, and self-exclusion options.

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21+ only. Gambling involves financial risk. Play responsibly.